About Us:
We're Wellvue, a Queanbeyan-based mental health telehealth company that helps people across Australia connect with psychiatrists and psychologists from the comfort of home.
We're a fast-growing, purpose-driven team, and we're looking for someone who's ready to launch their career, someone who's motivated, reliable, and eager to learn.
If you're looking for a steady, full-time job where you'll grow, be supported, and actually make a difference, this could be the perfect place to start.
What the Role Is:
You'll join our friendly admin team at our Queanbeyan office, working closely with our clinicians and practice manager to make sure everything runs smoothly for our patients.
You'll be trained in all areas of medical administration, from scheduling and invoicing to patient communication and telehealth coordination.
We'll teach you everything you need to know, all we ask for is a great attitude, reliability, and willingness to learn.
You'll be responsible for:
* Answering telephone / email queries from patients, referrers and clinicians.
* Scheduling appointments, intake and coordinating telehealth sessions.
* Patient invoicing, receipts and processing payments / Medicare rebate follow-up.
* Maintaining electronic medical records (using our platform, e.g., Halaxy) and ensuring patient confidentiality and compliance with privacy/health regulations.
* General admin tasks: managing referrals, preparing clinician letters, liaising with clinicians and support staff, assisting with basic office operations.
* Being part of the team, helping ensure our service is smooth, professional and compassionate.
You Are / You Bring:
You don't need experience, just the right attitude. You'll be a great fit if you're:
* Ready to work full-time (not studying or juggling another job)
* Friendly, reliable, and love helping people
* Tech-comfortable — you can learn new systems quickly (we'll train you)
* Organised and detail-oriented (you like ticking things off)
* Keen to grow and build a career, not just clock in and out
* If you've worked in retail, hospitality, or customer service - perfect. That experience translates well here.
Nice to Have (but not required):
* Some admin or customer-service experience (even in retail/hospitality) is a bonus but not essential
* Interest in healthcare or telehealth environment is desirable
* Passionate about mental health and helping people access care
* Basic familiarity with electronic systems (e.g. MS Office / Google Workspace
What We Offer:
* Purpose: Everything you do helps people access mental health care.
* Stability: Full-time hours, on site at our beautiful Heritage Office (free parking), working Monday to Friday — no weekends, no night shifts.
* A supportive team culture – you'll be mentored and given opportunities to grow
* Positive culture: We're professional but relaxed, and we celebrate small wins together.
* Competitive hourly rate for a junior admin role (A$27-30/hr + super)
* Real career path: We'll train you in medical administration, privacy, and telehealth.
How to Apply:
Please submit your resume and a short cover letter (no more than one page) telling us:
1. Why you're interested in admin work and what kind of career you're looking for
2. How you meet the "You Are / You Bring" criteria
3. Your availability to start.
We look forward to hearing from individuals who are ready to commit, learn, grow and contribute.