Senior Systems Administrator Job Description
We are seeking a highly skilled Senior Systems Administrator to join our team. As a key member of the IT infrastructure team, you will be responsible for providing operational third-tier IT infrastructure maintenance and support.
The ideal candidate will have excellent technical skills, strong communication abilities, and experience in coordinating IT infrastructure provisioning.
* Key Responsibilities:
o Provide feedback on problem status and service requests to ensure agreed service levels and client standards are achieved.
o Undertake change management activities associated with infrastructure provisioning.
o Analyse, advise, recommend, and plan maintenance upgrades or enhancements for the Departmental IT infrastructure.
o Research problems and resolve issues to ensure reliable and available services.
o Provide third-level support and maintenance of the Departmental IT infrastructure.
o Understand client business drivers and contribute to client relationships by assisting in the performance analysis of client infrastructure environments and making recommendations for improvement.
o Develop and maintain procedures and guidelines to ensure continuous improvement of ITS operations.
o Participate in the development, design, implementation, and evaluation of whole-of-Government IT-related initiatives.
o Provide and maintain timely, client-focused network, problem, and service management for IT services and facilities.
Become a part of a collaborative and dynamic team, working towards delivering exceptional IT services and infrastructure solutions. This role offers opportunities for growth and professional development, as well as the chance to make a meaningful contribution to the success of our organization.
Please note that applications remain current for 12 months.