Overview
JOB OBJECTIVE:
To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu
Responsibilities
* Account Management
* Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
* Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes
* Data Maintenance
* Update employee records, roles, and system permissions as requested
* Ensure accuracy and consistency across internal platforms
* Ticket Handling
* Respond to and resolve support tickets related to account access, data corrections, and system issues
* Document actions taken and escalate complex issues when necessary
* Security & Compliance
* Follow access control policies and ensure proper authorization for account changes
* Maintain confidentiality and integrity of user data
* Collaboration
* Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels
* Communicate clearly with users regarding ticket status and resolution
Job Specifications
* Education bachelor's degree in information technology, Computer Science, or a related field
* Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
* Technical Skills Basic familiarity with:
* Internal systems (e.g., HRIS, ERP) Active Directory or user account management
* Ticketing platforms (e.g., Jira, ServiceNow)
* Microsoft Office and Windows OS
* Soft Skills Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn
* Work Environment Office-based Tools Used
* Ticketing systems, internal databases, remote desktop tools, basic reporting platforms
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