Overview
JOB OBJECTIVE:
To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution.
The role ensures secu
Responsibilities
Account Management
Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes
Data Maintenance
Update employee records, roles, and system permissions as requested
Ensure accuracy and consistency across internal platforms
Ticket Handling
Respond to and resolve support tickets related to account access, data corrections, and system issues
Document actions taken and escalate complex issues when necessary
Security & Compliance
Follow access control policies and ensure proper authorization for account changes
Maintain confidentiality and integrity of user data
Collaboration
Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels
Communicate clearly with users regarding ticket status and resolution
Job Specifications
Education
bachelor's degree in information technology, Computer Science, or a related field
Experience
0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
Technical Skills
Basic familiarity with:
Internal systems (e.g., HRIS, ERP) Active Directory or user account management
Ticketing platforms (e.g., Jira, ServiceNow)
Microsoft Office and Windows OS
Soft Skills
Detail-oriented, responsive, robust communication skills, confidentiality awareness, willingness to learn
Work Workplace
Office-based Tools Used
Ticketing systems, internal databases, remote desktop tools, basic reporting platforms
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