Technical Service Engineer (L3) page is loaded
Technical Service Engineer (L3)
Apply locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted Yesterday job requisition id R2106128
Title:
Technical Service Engineer (L3)
Your KBR future – delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projectswitha digital mindset drivinginnovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to our customers.
Learn more about our business - https://kbr.foleon.com/gsapac/gs-apac/
The Opportunity
As a Technical Service Engineer (L3), you will be part of an elite Level 3 team of subject matter experts, providing advanced technical support within a secure Defence environment. This role is pivotal in ensuring the stability and performance of mission-critical systems, with a strong focus on Wintel infrastructure and incident management. Operating within a mature ITSM framework, you'll respond to complex technical challenges, support high-impact operations, and uphold the integrity of Defence IT services. This is an exciting opportunity to apply your expertise in a meaningful way, contributing to national capability while working with cutting-edge technologies in a fast-paced, high-trust environment.
Responsibilities
The key responsibilities of the role will include, but is not limited to:
- Deliver Level 3 Technical Support through the client's ITSM toolset, ensuring resolution of incidents within agreed Service Health Indicator (SHI) timeframes.
- Engage and coordinate with third-party vendors to manage escalations and ensure timely resolution of complex issues.
- Contribute to Defence ICT projects, providing technical input and implementation support across critical initiatives.
- Create and maintain Standard Operating Procedures (SOPs) to ensure consistent, high-quality support practices.
- Develop and update Detailed Level Designs (DLDs) to align with evolving system architecture and security requirements.
- Support after-hours operations as needed to maintain system availability and respond to urgent issues in real-time.
Qualifications, Skills and Experience
Essential:
- Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
- demonstrated Knowledge of CyberArk and PAM stack
- Demonstrated knowledge and Experience in Active Directory & Identify Management Services
- Demonstrated Knowledge & Experience in Vmware Vsphere 7
- Demonstrated Knowledge and Experience in Citrix Studios & Director
- Proficiency in advanced scripting
- ITIL V3/V4 certification
- CyberArk Certification
- NV2 security clearance is required
Desirable:
- Bachelor's degree in computer science or related field
- Microsoft Certifications or equivalent experience
Benefits of KBR
- A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
- Flexible working conditions
- Competitive salary (including annual reviews)
- Paid Parental leave
- Paid Reservist leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Discounted employee stock purchase plans
- Flu shots, skin checks and private health insurance discounts
- Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
About Us
KBR — Delivering Solutions, Changing the World.
KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.
In everything we do, we are guided by our ONE KBR Values:
We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business.
We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.
Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.
At KBR, We Deliver.
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR's name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
#J-18808-Ljbffr