Hotel Operations Manager
We are seeking an experienced Hotel Operations Manager to oversee the smooth and efficient running of our hotel's overnight operations.
This is a hands-on leadership role that requires strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences.
* Key Responsibilities:
* Complete daily audits of revenue and postings to ensure accuracy and completeness in financial reporting.
* Manage and process all management accounts and overnight reservations updates.
* Prepare and distribute reports, maintain hotel statistics, and ensure all nightly computer functions and data backups are completed.
* Monitor occupancy levels to maximize room yield and revenue.
* Supervise overnight operations across all departments, providing support in the absence of department managers.
* Uphold safety, security, and emergency procedures, including fire safety and liquor licensing compliance.
* Investigate any security breaches and follow correct reporting and legal procedures.
* Carry out Front Office duties, lead by example in guest service, and ensure exceptional customer experiences at all times.
* Ensure strict adherence to hotel policies, including financial transactions, key security, and guest confidentiality.
* Communicate changes in hotel policies, procedures, and information effectively to the team.
* Be proficient in the use of all front and back office systems and equipment.
Requirements
* A minimum of 2-3 years' experience in a Night Audit or Front Office leadership role.
* Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
* Excellent communication, problem-solving, and decision-making skills.
* Flexible availability; you are required to work nights, including weekends, and public holidays as needed.
Benefits
* An employee benefits card offering discounted rates with Accor worldwide.
* Family & Friends accommodation discount.
* Learning programs through our Academies.
* Opportunities to develop your talent and growth within your property and globally.
* The ability to make a difference through our Corporate Social Responsibility programs.
* A close-knit and fun working environment.
* Our commitment to diversity & inclusion in the workplace.