Join to apply for the Customer Service Officer role at Sharp & Carter.Join a fast-paced, supportive team environment within a well-established national manufacturing and packaging business.
This is an exciting opportunity for a customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running.About the RoleReporting to the National Customer Service Manager, you will manage a portfolio of customer accounts, ensuring the timely processing and fulfilment of orders.
The setting is fast-moving and collaborative, suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.Key ResponsibilitiesManage customer orders from entry through to deliveryLiaise with sales, production, warehouse, and planning teams to meet customer expectationsResolve order issues including lead times, product availability, and pricingManage customer queries and requests via CRM (Dynamics 365)Maintain accurate customer and material records in SAP and related systemsAssist with product setup, artwork coordination, and quality case investigationsSupport continuous improvement initiatives and reporting as requiredAbout YouExperience in a fast-paced customer service role, ideally in manufacturing, supply chain, or logisticsStrong stakeholder engagement skills, both internal and externalFamiliarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)High attention to detail and ability to manage competing prioritiesResilient, solutions-focused, and adaptable to changing business needsA genuine team player with a positive and proactive mindsetThe OfferRevesby location with onsite parkingFull-time in-office role (WFH options available after 1 month)Immediate start with a 3-month contract, with potential for extension or permanencySupportive team with structured training and onboardingHow to ApplyIf you're looking for your next challenge in a dynamic, hands-on environment, click 'Apply Now'.
Additional DetailsSeniority level: Entry levelEmployment type: ContractJob function: OtherIndustries: Staffing and RecruitingThis job is not expired and is actively accepting applications.
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📌 Customer Service Officer
🏢 Sharp & Carter
📍 Sydney