Customer Experience Lead Job Description
Oversee operational execution to deliver exceptional customer experiences in-store by driving service excellence. This involves coaching and developing teams' knowledge and capability, ensuring a positive store atmosphere, effectively resolving customer complaints and queries, and monitoring store activities to align with business core policy and standard operating procedures.
Key Responsibilities:
* Coach and develop Warehouse and Customer Service teams' knowledge and capability.
* Deliver a positive store atmosphere and effectively resolve any customer complaints and queries.
* Ensure store compliance and legislative requirements are met.
* Monitor store activities to ensure alignment with business core policy and standard operating procedures.
* Establish and oversee effective warehouse inventory management processes and systems.