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About the Venue
Crowne Plaza Surfers Paradise is a premier hotel located in the heart of Surfers Paradise, offering exceptional accommodation, dining, and conferencing experiences. Guests enjoy a combination of leisure, business, and event facilities, including a dynamic food & beverage offering, modern guest rooms, and high-quality amenities. This is a vibrant, fast-paced property where hospitality professionals can excel, grow, and be part of a high-performing team.
About the Role
We are seeking a motivated and reliable Assistant Night Manager to join the Front Office team at Crowne Plaza Surfers Paradise on a full-time basis.
Working overnight, you will play a key role in ensuring the hotel operates smoothly during evening hours while delivering exceptional guest service. Acting as the primary point of contact for guests overnight, you will oversee front office operations, assist with night audit procedures, and ensure the safety and security of guests, team members, and the property.
This role is ideal for an experienced Front Office professional with prior Assistant Night Manager or Night Audit experience who enjoys the responsibility of overseeing hotel operations overnight. You will take charge of the property during night shifts, ensuring guest satisfaction, smooth operations, and compliance with all hotel standards.
Key Responsibilities
* Oversee night operations, including check-ins, check-outs, and guest service standards
* Manage overnight Front Office team and provide coaching as required
* Conduct night audits and reporting, ensuring accurate documentation and billing
* Handle guest feedback, complaints, and emergency situations with confidence
* Monitor hotel safety, security, and compliance procedures overnight
* Liaise with other departments to ensure seamless operations
* Ensure cash handling, POS reconciliation, and financial controls are maintained
About You
* Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit role in a hotel environment
* Confident leading overnight operations independently
* Strong problem-solving skills and attention to detail
* Excellent communication and interpersonal skills
* RSA certified and full Australian working rights required
* Flexible availability to work nights, weekends, and public holidays
Benefits
* Access to Oscars Group food & beverage and accommodation discounts across 45+ venues
* Internal training and development opportunities, including online training platforms
* Mentoring from experienced hospitality professionals
* Employee Assistance Program for support and wellbeing
* Reward and recognition programs
* Clear pathways for career progression within the Oscars Group
About Us
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts a portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning hotels, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.
Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we\'ve expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.
Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
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