Join Australia's leader in sustainable, total waste management solutions.
About Us
Joinus at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
The Customer Service Officer is responsible for delivering exceptional customer service to both internal and external stakeholders. The role is accountable for responding promptly, positively and professionally to all customer enquiries, determining the most effective course of action, and ensuring timely and accurate resolution to meet customer requirements. Key responsibilities:
Customer Focus
* Respond to customer queries in a professional and proactive manner, ensuring issues are investigated and actioned appropriately.
* Prioritise and delegate corrective actions to operational personnel, ensuring completion within agreed timeframes.
* Communicate openly and effectively with internal departments to meet customer needs.
* Identify opportunities to add value to the customer experience through the provision of additional products and services.
Market
* Act as the first point of contact for all internal and external customers, operational personnel, and other departments.
* Ensure accurate data entry of customer information, work requests, and daily run or work schedules to support weekly reporting and achieve error‑free run sheet distribution.
Assets
* Ensure compliance with all company customer service policies and procedures.
* Maintain accurate filing and archiving of documentation related to customer and service records.
* Conduct all activities in line with departmental budgets and company financial procedures.
About You
* Moderate experience working in a customer service team or office environment.
* Experience engaging with a diverse range of stakeholders.
* Effective verbal, written and interpersonal communication skills.
* Strong organisational and time management abilities.
* High-level data entry accuracy with good literacy and numeracy skills.
* Intermediate proficiency in Microsoft Office Suite.
* Hybrid Flexibility: We know flexibility is important, so we have a hybrid model to suit
* Supportive and safe work environment.
* Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insuranceand more.
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Join us on our exciting journey towards a sustainable future.
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