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Mycare Keeper is a trusted, values-driven provider of NDIS provider committed to delivering person-centred, high-quality support. We prioritise compliance, dignity, and community connection, with a growing team of dedicated professionals.
We're currently seeking an experienced Office Manager to oversee day-to-day operations, ensure organisational compliance with policy and legislation, and support the continuous improvement of service delivery and internal processes.
The Role
Reporting to the Director, this leadership role is ideal for someone highly organised with a background in healthcare or community services. You'll be responsible for managing administrative operations, supporting HR functions, overseeing compliance with the NDIS Practice Standards, Aged Care Quality Standards, and internal policy and procedures .
Key Responsibilities
Manage daily office operations including scheduling, systems, and administration
Oversee, implement, and maintain organisational policy and procedures in alignment with NDIS and Aged Care requirements
Coordinate staff onboarding, HR documentation, and training compliance
Manage rosters, timesheets, and staff scheduling using MYP or equivalent software
Liaise professionally with participants, families, coordinators, nursing staff, and allied health professionals
Support and maintain internal audits, incident management, and reporting systems
Work closely with management on continuous improvement and quality assurance
Assist in financial operations such as invoicing and payroll coordination
Skills & Experience
Minimum 2–3 years in a similar office or practice management role, ideally in community, healthcare, or disability services
Demonstrated experience implementing and maintaining policy and procedures
Strong knowledge of NDIS Practice Standards, Aged Care Quality Standards, and
Excellent communication, organisational, and team leadership skills
Ability to multitask, manage competing priorities, and maintain confidentiality
Proficient in Microsoft Office Suite and client management systems
Cert IV or Diploma in Business Administration, Community Services, or related field
NDIS Worker Screening Clearance
National Police Check and Working With Children Check (NSW)
Full working rights in Australia
Familiarity with NDIS Code of Conduct and complaints management
What We Offer
A supportive, collaborative work culture with strong leadership
The opportunity to shape and improve systems, policy and practice
Professional development in a growing multi-disciplinary organisation
Competitive salary and a strong focus on work/life balance
Genuine opportunity to make a difference in the lives of others
Application Deadline: 25/08/2025
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an office manager? Do you have a current Police Check (National Police Certificate) for employment? Which of the following Microsoft Office products are you experienced with?
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