Administration Officer, Aged Care Assessment Service (ACAS)
Job no: 931186Work type: Full timeLocation: Adelaide Metro NorthernCategories: Administration, Business and Management
About the Role
As the Administration Officer, ACAS, you will play a vital role in supporting the smooth operation of the Aged Care Assessment Service by delivering high-quality administrative and customer service support to the Executive, Team Leader – Administration, and the broader statewide ACAS workforce. Your contribution will help ensure efficient coordination of referrals, assessments, and support plan reviews, ultimately assisting older South Australians in accessing the care and services they need through the My Aged Care system.
In this dynamic and fast-paced environment, you will utilise your technical expertise in systems such as My Aged Care, the Integrated Assessment Tool (IAT), Microsoft Office, and ProAct to manage complex administrative processes, data integrity, and reporting. You will also support meeting coordination, rostering, and communication tasks that keep the team running effectively. With a strong focus on accuracy, efficiency, and professionalism, you will play a key part in helping the ACAS team maintain compliance, meet performance targets, and deliver an exceptional experience for clients and stakeholders across the network.
About You
You are an organised, empathetic, and detail-driven professional with a strong commitment to supporting older South Australians through high-quality administrative and client services. You thrive in fast-paced environments, are confident working across multiple databases, and bring a strong understanding of aged care pathways and My Aged Care systems.
Qualifications and Experience
* Educational/Vocational Qualifications – Completion of the My Aged Care Self-Paced Learning Experience (SPLE) or MAClearning Administration Certificate, including modules focused on Aboriginal and Torres Strait Islander Peoples, CALD communities, Carers, and Triage.
* Personal Abilities/Aptitudes/Skills – Strong technical proficiency in My Aged Care and Microsoft Office (Outlook, Word, Excel), with exceptional organisational skills, customer service focus, confidentiality, attention to detail, and the ability to work collaboratively within a multidisciplinary team while meeting KPIs.
* Experience – Demonstrated experience in aged care, community, or health settings; proven ability to manage high-volume inbound referrals and enquiries; skilled in maintaining accurate client records and delivering specialist administrative support aligned with program benchmarks and performance measures.
* Knowledge – Sound understanding of Aged Care reforms, service pathways, and programs (CHSP, HCP, residential and respite care), with awareness of cultural diversity, government administration processes, and principles of equal opportunity, ethical conduct, and work health and safety.
About CALHN
At Central Adelaide (CALHN), we're shaping the future of health through excellence in clinical care, research, and innovation. As South Australia's largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.
With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.
Join us and be part of a team that's driven by a commitment to a seamless safe and connected experience for all.
Find out more about our stories, our network, and the opportunities to be part of CALHN.
Benefits
* Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre‐tax super & novated lease options
* Safe connections – be part of a culture of safety and connectivity, focusing on outcomes and continuous improvements
* Recognition & growth – celebrate success and explore opportunities across CALHN's many sites
* Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
* Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
* Wellbeing support – Employee Assistance Program for you & your family
Diversity & Inclusion
We're committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Application Information
* Please refer to the role description for essential educational/vocational qualifications that may be required – 931186 AS02 Administration Officer, ACAS Role Description.
* Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.
Contact
Carissa Eidam Position: Administration Team Leader, Statewide ACASPhone: 0456 950 940E‐mail: carissa.eidam@sa.gov.au
Application Closing Date
11:55 pm Thursday 17th March 2026
Job Ref
931186
Additional Information
Advertised: 27 Feb 2026 Cen. Australia Daylight TimeApplications close: 13 Mar 2026 Cen. Australia Daylight Time
Join us as an Administration Officer, ACAS—support aged care with precision, purpose, and people‐first service. Apply today!
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