Onboarding & Operations Specialist (VIC)
An experienced Onboarding & Operations Specialist to join our growing team in Melbourne.
Join PayNuts – Powering the Future of Payments
About Us
Over the past decade, we've been on an exciting journey of growth, innovation, and transformation. From humble beginnings to supporting thousands of merchants across Australia & New Zealand, we've remained committed to delivering smart, simple, and cost-effective payment solutions. With integrity and passion at our core, we're here to help Australian businesses thrive in an ever-evolving digital economy.
The Opportunity: Onboarding & Operations Specialist
The Onboarding & Operations Specialist plays a pivotal role in ensuring a seamless onboarding experience for merchants and supporting key operational functions across the business. This role is responsible for maintaining the integrity of CRM systems and providing operational support across product, finance, logistics, and customer support. Working closely with internal teams, partners, and merchants, the Onboarding & Operations Specialist drives efficiency, accuracy, and customer satisfaction. Success in this position requires a proactive and detail‐oriented approach, strong problem‐solving skills, and the ability to operate effectively in a dynamic, fast‐paced environment within a forward‐thinking fintech company.
Duties and Key Responsibilities
* Manage onboarding for new and existing merchants in MVSI and support KYC/KYB/AML compliance
* QA new MVSI applications for merchants (QA on pricing, products, parameters, setup options, etc.)
* Ensure data integrity across multiple platforms – MVSI, CRM, Merchant Portal, and PaySuite (TMS)
* Maintain and optimise CRM systems (Microsoft Dynamics) on an ongoing basis
* Work closely with Credit Underwriting and Merchant Risk teams to support compliant merchant onboarding
* Provide documentation support to sales teams and assist with application QA and rework
* Support existing merchants with additional locations, change of entities, device upgrades and re‐pricing
* Monitor entities via CreditorWatch and manage updates or changes
* Generate weekly and monthly reports to support financial operations and performance tracking
* Coordinate EFTPOS event reporting, shipping, and CRM updates
* Manage stock levels for POS and EFTPOS devices for PayNuts
* Handle procurement and tracking of accessories and hardware for PayNuts
* Respond to audit enquiries from upstream suppliers and/or regulators
* Work closely with operations, support, sales and partnerships teams to improve efficiencies & communication
Experience Required
* Experience managing onboarding processes for merchants or clients, ideally within a fast‐paced or fintech environment
* Proven background in CRM management and optimisation (e.g., Dynamics), including accurate data entry, lead qualification, and reconciliation
* Exposure to operational support functions across product, finance, logistics, and customer support
* Demonstrated ability to collaborate with internal teams, partners, and merchants to drive efficiency and customer satisfaction
* Experience generating reports and supporting sales and merchant operations
* Familiarity with financial operations, risk monitoring, and logistics processes
Skills
* High attention to detail, particularly in documentation, CRM data integrity, and financial reconciliation
* Excellent organisational and time‐management skills, with the ability to manage multiple workflows and priorities
* Strong communication and interpersonal skills, building trust with both internal and external stakeholders
* Proficiency with technology platforms relevant to onboarding, CRM, and financial operations
* Analytical and proactive problem‐solving abilities, with a focus on practical and timely solutions
* Customer‐focused mindset, committed to delivering exceptional service and support
Why Join Us?
We offer more than just a job – we offer a place to grow, thrive, and be rewarded:
* Competitive base salary + super
* Free premium home internet plan and modem
* Telstra mobile plan with 500GB databank, unlimited calls & texts
* $150 birthday voucher + a day off to celebrate
* Generous paid parental leave
* Work anniversary prizes
* AFL and BBL season tickets
* Samsung product discounts
* Regular team events and social activities
* Flexible working arrangements (office + WFH)
If you're passionate about helping businesses succeed and want to be part of a fast‐growing, forward‐thinking company, we'd love to hear from you. Apply now and take the next step in your career with PayNuts.
Please note: Only shortlisted candidates will be contacted.
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