At The Good Guys, we're dedicated to helping families live better for less. Our history dates back to 1952, where we've been delivering unbeatable deals and exceptional service and advice on home appliances and consumer electronics.
We offer the best value, world-class brands, and outstanding customer service across our extensive network of stores, online, and in our commercial division, The Good Guys Commercial.
Why Work with Us?
* A fast-paced and exciting environment that celebrates diversity, values creativity and ideas.
* Competitive remuneration, including sales commissions and incentives.
* Access to career opportunities, training, and development programs within the JB Hi-Fi Group.
* Discounts across the JB Hi-Fi Group, including VIP pricing and promotions.
* Flexible working options and paid parental leave for eligible primary carers.
* Employee Assistance Program (EAP) for wellbeing support.
* Workplace giving program supporting community charities.
* Commitment to sustainability, aiming for net zero emissions by 2030.
Job Responsibilities
As an Operations Team Member, you will be a key part of our customer-facing team, supporting store operations to foster a sales-focused culture and drive profitable growth.
Key Tasks
* Manage store administration tasks such as cash handling, banking, transactions, and data integrity.
* Handle web sales, warranty claims, and customer inquiries.
* Support marketing and promotional activities.
* Assist in financial performance through inventory and expense management.
* Fulfill sales channels following procedures.
* Work collaboratively to deliver positive customer experiences and resolve complaints.
* Maintain store merchandising and presentation standards.
* Enhance sales skills and product knowledge through training and development.
Requirements
* CUSTOMER FOCUS: Prioritize customer needs in all actions.
* RESULTS-DRIVEN: Achieve targets even under challenging circumstances.
* SELF-AWARENESS: Use feedback for personal growth.
About the Role
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Retail