Lloyds banking group customer support - oxford (adelaide)

Job Title: Customer Support

Location: Oxford – Working across our Lloyds and Halifax branches within a reasonable distance.

Hours: 17.5 hours a week, including Saturdays

Working Pattern: Part-time

Salary: £13,100 increasing to £13,475 after 6 months

You'll start your journey in one of our branches, providing face‐to‐face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking – we'll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

• A minimum of 12 months customer service experience.
• A people person – honest, genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.

• Generous pension contribution of up to 15%
• Annual performance‐related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping
• 22 days' holiday (increases over time), plus bank holidays
• Wellbeing initiatives
• Generous parental leave policies

We are committed to diversity, equity and inclusion and are a disability confident organisation. Reasonable adjustments to our recruitment process can be made on request.

All qualified applicants will receive consideration regardless of age, gender, race, disability, or any other protected characteristic.

At Lloyds Banking Group, we are driven by a clear purpose: to help Britain prosper. We are a values‐led culture that reflects the diverse customers and communities we serve.