Job Title:
Sales and Customer Service Professional
About the Role:
This is a unique opportunity to become an integral part of our customer facing team, delivering exceptional service and support to customers, stockists, and partners.
The ideal candidate will possess 2+ years of customer service experience, intermediate technical skills, and strong administration and organisational abilities. A passion for wellness, conscious business, or artisan products would be highly regarded, as well as a genuine enthusiasm for working with chocolate.
Key Responsibilities:
* Deliver thoughtful customer service, ensuring seamless interactions and building strong relationships with customers, stockists, and partners
* Support wholesale sales, handle inquiries, and embody the values of our organisation
* Work in a fast-paced environment, leveraging creativity and initiative to turn everyday touchpoints into magical brand experiences
Required Skills and Qualifications:
The successful candidate will have:
* Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders
* Mastery of basic computer software applications, including Microsoft Office and Google Workspace
* A high level of organisation and attention to detail, with a proven ability to manage multiple tasks and deadlines
* A willingness to learn, grow, and contribute creatively in a dynamic and supportive environment
Benefits:
We offer:
* A competitive salary package, reflecting your skills and experience
* Ongoing training and development opportunities, tailored to your needs and goals
* A dynamic and supportive work environment, fostering growth, collaboration, and innovation
* Access to our beautiful Byron Bay office, surrounded by stunning natural scenery and a relaxed atmosphere
Other Information:
Please note that this role involves working in a fast-paced environment, requiring flexibility and adaptability. You will need to be able to work effectively in a team, think critically, and solve problems creatively.
We look forward to receiving your application, which should include your resume and a cover letter outlining your relevant skills and experience.