**About the Company**:
RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 950 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.
Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.
**About the Role**:
We have a fantastic opportunity for a Service Support & Warranty Officer to join our Toowoomba Support Office. You will be responsible for administrating the warranty claim process and provide consultation and training to the service department on all matters related to warranty.
**The key responsibilities of this role will include but not limited to**:
**Warranty**:
- Process warranty claims for John Deere, Vermeer and all shortline products
- Work with Service Managers to ensure there are no expired OEM campaigns
- Receive previewed copies of completed work orders from the Service Departments, review invoice authorisation and process warranty claims
- Communicate to department management about warranty status on a regular basis
**Service Support**
- Assist management to identify, support and train the Service Departments throughout the Company in system processes
- Provide administrative support to the Service Departments
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Training and mentoring service staff
**You will bring the following skills and experience to the role**:
- The right to work in Australia
- Experience in Service Department operations
- Ability to work with dealer software and manufacture warranty software system
- Ability to create, analyse, and interpret internal reports
- Attention to detail
- Willingness to travel on a regular basis
**About the RDO 'Extras'**:
- As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...._
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - 12 additional weeks paid for primary caregivers and 2 additional paid weeks for secondary caregivers
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise
For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.