Overview
We are looking for 2 Customer Banking Specialists to join our Karratha branch. The role includes one full‐time and one part‐time position. Roster details: Full‐time – Monday to Friday, 8:30am to 4:51pm; Part‐time (25 hours per week) – Monday to Friday, 8:30am to 1:30pm.
Responsibilities
* Build a personal connection with customers through meaningful conversations.
* Help customers use our in‐branch technology and digital banking options.
* Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied.
* Complete Financial Health Checks to assess customers' financial needs and identify changes.
* Perform interviews and process applications for personal loans, credit cards and associated products.
* Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.
* Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
* Engage with customers by participating in community events and fundraising activities.
* Look out for the safety and wellbeing of your team.
* Use tools to capture customer feedback and take action to correct any service breaks and drive improvement.
Qualifications
* Ability to ask the right questions and find the right solutions.
* Act with integrity and place the customer at the centre of everything you do.
* Passion for service excellence and the ability to work independently.
* Proficiency at referring customers to specialist team members when appropriate.
* Ability to work in a busy, commercial and driven retail setting while seeing the big picture for customers and providing holistic solutions.
* Genuine passion for the customer and for doing the right thing to ensure their needs come first.
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