Job Title: Client Service Specialist
We are seeking a highly skilled and motivated individual to join our team in Brisbane office. This hybrid role requires at least three days of work per week in the office.
This position supports colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.
Supported with training in combination of online learning modules, systems support from Operations team and 1:1 on the job learning.
Working under umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to client and entering accurate information into all Marsh IT Applications, enabling delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.
Key Responsibilities:
* Act as connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.
* Acquire and maintain an understanding of clients' business and insurance needs, ensuring all relevant information is noted and acted upon.
* Ensure timely and accurate production of client transactions, including invoices, policy documentation, and renewal reports.
* Support effective working relationships with clients and insurers, while seeking opportunities for innovation and process improvement.
* Maintain accurate records on all clients and adhere to Company's quality practices and compliance policies.
Requirements:
* High School Certificate or equivalent.
* Minimum 1 year of experience in similar broking/operational role, preferably in an insurance-related field.
* Minimum Tier 1 ANZIIF Broking License.
What Makes You Stand Out:
* Excellent communication skills (verbal and written) with strong administration and organizational abilities.
* Proficiency in Microsoft Office Suite and a quick learner of other computerized systems.
* Ability to work under pressure with effective time management skills.
* Motivated self-starter focused on achieving results, capable of working autonomously as well as part of a team.
About Us:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.