Title :
Payment Services Officer
Location: Barangaroo, NSW
Roster: Hybrid (3 days in office) but first 4 weeks is 4 days in office
About the Role:
As a
Payment Services Officer
, you'll be responsible for accurately
processing payments across multiple systems including Direct Entry, BPAY, Member Chequing, and NPP
. You'll manage exceptions,
disputes, and client queries, ensuring compliance with AML/CTF
requirements and maintaining secure access to client funds.
You'll work closely with the Team Leader, Payment Services, and contribute to the smooth operation of our Payments & Corporate Member Services section.
Key Responsibilities:
* Process daily payment files and manage exceptions, returns, and disputes
* Action card reports, cheque/deposit book orders, and direct debit stop requests
* Respond to client queries and update member records accurately
* Maintain daily/monthly statistics and advise Treasury on file values
* Identify opportunities to enhance member experience and reduce costs
* Ensure compliance with regulatory and risk management obligations
What You'll Bring:
* FSR Tier 2 accreditation
* Strong customer service and problem-solving skills
* Excellent communication and listening abilities
* Proficiency in Microsoft Office and core banking systems
* High attention to detail and accuracy
* A passion for delivering outstanding member experiences