Enjoy a 35-hour working week.Flexibility through Flex leave provisions and hybrid work arrangements.Health program including free flu vaccinations, skin checks and health and wellbeing leave options.Ample free parking.Central location with a modern building with latest technology.Join an organisation committed to offering and supporting professional career development
Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.
A unique opportunity has arisen with our IT Service Delivery team for a Service Desk Analyst to join the team.
Working in a collaborative and supportive team you will also have the opportunity to put your highly developed organisational skills into action to support to the team with regards to all IT matters.
Don't miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.
What We Offer
We are committed to offering and supporting development and employment opportunities to help people excel and build a lasting career.
We offer generous learning and development opportunities as well as flexi time, access to employee benefits and education assistance.
We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.
As the community continues to grow, this opportunity will allow you to grow with it
Tertiary qualifications in Information Technology or equivalent demonstrated experience in a similar role
Demonstrated experience in service desk support including efficient management of incidents and effective issue resolution including relevant qualifications or equivalent
Proven experience providing support in a large environment in a level 1 / level 2 service desk capacity
Strong customer service skills including the ability to capture and collate information from various sources, prepare reports, deal with challenging customers and achieving outcomes
Demonstrated organisational skills and experience working in a high volume and demanding support environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
Proven collaboration skills with a demonstrated ability to build and maintain relationships with customers and stakeholders
Industry certifications in ITIL Framework
Applicable Vendor/industry certifications
Formal certifications in Cyber Security, Networking or Microsoft technologies
Experience with ITSM/ESM ticketing systems
General operational experience in supporting Local Government core applications
Applicants may not be contacted regarding this vacancy until after Monday 12th January ****
Further Information
Mike Curran, Team Leader IT Service Delivery on **************
Closing Date for above position
22 Dec ****
#J-*****-Ljbffr