1 week ago Be among the first 25 applicantsAs Customer Experience Manager you play a vital role leading our customer service team trans-Tasman with a focus on our Network and Retail channel.You have strong internal cross-functional relationships both at a support office level as well as in the network. Leading a highly energetic team you provide leadership, coaching and accountability of all direct reports ensuring we are optimizing productivity, and the team are delivering first class customer service.Leveraging technology, you will lead and drive accountability of the team through close KPI and performance-based metrics and ensure compliance to SLA business commitments. Critical to the success in this role is a high performing team that through lived experiences can offer solutions that drive improved customer experiences.What Will You DoEnsure we meet or exceed the agreed Service Level Agreements of the business.Leveraging technology, develop customer service KPI’s that ensure all team members are optimizing their productivity and delivering best in class customer service.Be the drivers of our internal REACH and Service Awards program ensuring all awards and certificates go out on time each month, quarter, and year.Using technology, such as Zendesk, to drive accountability of internal stakeholder teams they deliver exceptional customer experiences.Managing both store and non-store stocktakes ensuring all internal and external requirements are met.Work closely with the Customer Service Manager – Trade ensuring the entire customer service team is delivering a first-class customer experience for our three key customer groups being our Network, Trade and Retail.About YouHave previous experience managing within a call centre environmentPossess experience leading a high energy team of 10-20Systems experience using ZendeskOutstanding communication skillsProblem solver with the ability to think on your feetLooking After YouWe are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:Staff discounts across the GPC Asia Pacific group of CompaniesPrivate health insurance discountsEmployee assistance programA highly safety conscious work environmentWe proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do thisPaid volunteer leave allowing you to give back to your chosen charity/community organisationGPC Asia PacificMovement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.Yet we are more than just a parts and service company. We propel people forward.With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.comSend your CV to our Careers Team by clicking APPLY!Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMotor Vehicle ManufacturingReferrals increase your chances of interviewing at GPC Asia Pacific by 2xSign in to set job alerts for “Customer Service Manager” roles.Melbourne, Victoria, Australia 2 weeks agoCollingwood, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoCollingwood, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$100,000.00-A$110,000.00 1 day agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 month agoCustomer Care Team Leader - Scoresby VICMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 weeks agoKeysborough, Victoria, Australia 2 weeks agoKeysborough, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Supervisor - Westfield Fountain GateNarre Warren, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoIT Service Desk Officer (12 month Fixed Term Contract)Melbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr