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Customer service

Melbourne
Australian Bureau Of Meteorology
Customer Services agent
Posted: 12 September
Offer description

APS Level 5, [Ongoing]
- $76,783 - $83,683 + 15.4% super
- All Capital Cities Considered; Melbourne preferred

Australia is regularly affected by severe weather events. These events are growing in frequency and severity, leading to increased economic impact, vulnerability and potential magnitude of harm. To address this, the Bureau of Meteorology is undergoing a significant transformation to deliver a more customer centric, unified and resilient national operation. This is an exciting strategic direction for the Bureau which will transform the way we deliver services to Australian communities.

The Bureau of Meteorology is developing and growing its Community Engagement, Customer and Data Solutions capability, with a focus on public safety and effective risk management for the Australian community. The Customer and Data Solutions team comprises Weather and Climate Services, Advanced Data Services, and the National Weather Graphics Unit working in collaboration to serve the Bureau, its customers and partners. The function delivers geospatial and climate data services, and a continuous, multi-channel, narrative for all types of weather to influence informed decisions supporting public safety, community wellbeing and business continuity.

you will provide operational climate data as part of standard and tailored Bureau products and solutions delivered to customers and partners. This role is a critical operational role providing climate information to the general-public, and support decision-making of Legal customers and Emergency Services agencies, international partners such as the World Meteorological Organization, and paid customers across a range of sectors.

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