Technical Support Technician Job Description
The Technical Support Technician is responsible for coordinating and conducting instrument servicing, basic repairs, software updates, pre-sale checks of instrumentation, and managing loan equipment.
This role also involves supporting complaint handling and technical enquiries, as well as other quality-related activities.
* Perform annual service and ad-hoc repair activities on electromechanical diagnostic equipment.
* Manage the service schedule, communicating with customers and arranging service contracts.
* Log service calls, quote, and issue service/repair invoices.
* Conduct pre-sale checks of instruments.
* Coordinate shipping of customer instruments.
* Coordinate instrument software updates.
* Ensure equipment is in good working order, electrically safe, decontaminated between uses, and data managed appropriately.
* Assist with resolving assigned technical enquiries and complaints.
* Purchase and maintain adequate parts and supplies.
* Other quality-related tasks as required.
Required Skills and Qualifications
* Keen interest in electronics and technical equipment.
* TAFE qualification in a related field such as mechanical or electrical engineering would be an advantage.
* Technical problem-solving skills.
* High attention to detail.
* Strong communication and interpersonal skills.
* Ability to build strong relationships with customers and provide excellent service.
* High level of productivity, planning, and prioritisation skills.
Key Benefits
This role offers the opportunity to work with a global healthcare leader and contribute to delivering high-quality services to customers.
As a Technical Support Technician, you will have the chance to develop your technical skills and expertise, while also building strong relationships with customers and colleagues.