Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services. This involves a range of operational functions, including Pilots and Cabin Crew, Operations Planning, Aircraft Engineering and Maintenance, Freight and Airports Customer Services, and other corporate and support services including Safety, Workforce Planning, Finance, IT, HR, Marketing, Sustainability, Communications and a range of businesses that make up Qantas Loyalty.
Job Description
Challenge yourself in this ever changing, fast paced environment. Take pride in delivering exceptional customer service. Permanent part time opportunities, located at Alice Springs Airport.
* Ability to work a 7‐day rotational shift roster covering a 24/7 operation
* Recent face‐to‐face customer service experience within the hospitality, tourism or other customer‐focused industries
* A passion for customer service with a proactive 'can do' attitude
* A proven ability to manage and diffuse difficult situations
* Well‐developed problem‐solving skills and able to follow through to resolution
* A strong communicator, and listener
* Ability to work both in a team environment and independently
* Ability to adapt to an ever changing, fast‐paced operational environment
* Compassion and empathy for special needs customers
* Exceptional grooming and personal presentation
* Ability to successfully complete a Pre‐Employment Medical
This role is located in Alice Springs so you must be located in the area and have suitable work rights to perform the role.
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on‐the‐job training and coaching as well as our formal training opportunities.
Employee Benefits
* Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
* Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
* Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
* Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together.
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