We are seeking a skilled technical support specialist to join our Level 2 Service Desk within the Digital Modernisation Division.
Key Responsibilities
* Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies.
* Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure.
* Resolve application processing incidents, identifying root causes and implementing corrective actions.
* Resolve Operating system (Windows, Unix, Linux) incidents, utilizing troubleshooting techniques and documenting outcomes.
* Participate in shift work to provide 24/7 support coverage, promoting a culture of flexibility and collaboration.
This role requires the successful applicant to be an Australian Citizen and hold a current baseline clearance.
Requirements
* Strong analytical and problem-solving skills.
* Ability to work in complex, multi-vendor tech environments.
* Effective communication and teamwork skills.
* Adaptability and flexibility in a dynamic environment.