Assistant P&C Business Partner - Early Intervention
DCS Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 + super
Employment Type: Full-Time, 35 hrs per week
Location: Parramatta, McKell or Gosford location - flexible working conditions available across locations with a minimum of two days in the office
1 x ongoing opportunity and creation of a talent pool for future vacancies
Great team culture
People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving and delivering proactive education programs, this is the role for you.
The successful candidate will be a proactive and natural people person, able to comfortably deal with a range of people's issues while being flexible, adaptable, approachable, and resourceful. You will have the ability to assess and manage people's matters, and an understanding of early intervention strategies to minimise workplace impacts. The successful person will have the ability to build relationships, manage competing priorities and deliver quality support services.
About the Opportunity
With a focus on early resolution, you will support leaders in navigating complex people related matters to minimise the impact and duration of emerging matters that require higher level support and intervention. You will be partnered to work with leaders across Building Commission NSW, NSW Fair Trading, Policy Strategy and Governance, State Insurance Regulator (SIRA), plus various independent agencies.
You will build and maintain strong relationships with key business customers and other People & Culture centres of excellence through collaboration, responsive advice and service to support business outcomes. While coaching people leaders, you will prepare documentation and reports on case management matters to ensure accurate information is presented.
About People & Culture
Across DCS, our three P&C Portfolios support over 13,000+ teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
A typical day of work for you might include:
* Be the first point of contact through our HR Early Intervention mailbox and HR Hotline for managers and staff who have people related performance, health and wellbeing, grievance and conduct matters, resolving them where possible or escalating complex cases to either a more senior Business Partner or centre of expertise.
* Provide HR advice, coaching and mentoring people leaders and employees across our portfolio group on various HR matters including the above.
* Maintain accurate records and databases, ensuring compliance with policies.
* Support and coach managers while preparing reports for senior executives and specialists.
* Build strong relationships with key business stakeholders through collaboration and support.
* Assist in developing and delivering projects that improve people and culture services.
* Work closely with People & Culture teams to provide effective solutions for workforce issues.
Let's talk about you
* To be successful in this role you will possess a great blend of skills and experience, including: A background in HR, ideally with some focus on case management support or providing HR advice
* A customer centric and people centric mindset with the ability to identify barriers to achieve results
* Excellent verbal and written communication and strong attention to detail
* Ability to work collaboratively with internal and external stakeholders
* Enthusiasm, resilience and energy to thrive in a fast-paced dynamic environment
* Strong ethics and values that align to our customer service driven culture
Okay, so what's next?
Please submit your CV and cover letter outlining how your skills and experience are relevant to the position, and your preferred work location.
For any queries about the position, please contact Paul Guido, Senior HR Case Manager, Operational Excellence at
Please note: It is anticipated applications will be reviewed prior to the Christmas closedown period however, contact for interviews will not take place until January 2026. Thank you for your patience and interest
Salary Grade 05/06, with the base salary for this role starting at $99,938 base plus superannuation
Click Here to access the Role Description.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
For enquiries relating to recruitment please contact Rodrigo Sandoval via
Closing Date: Wednesday, December 17th, 2025 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .
For more information, please visit
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