Platform Architect (ServiceNow) - Ongoing/Full Time About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. About the Division Enjoy a career that makes a difference by helping to shape the education experience for Victoria. * Be part of a vibrant Department culture with a strong sense of community and inclusion. * Join the Education State. * At the Department of Education, we are committed to giving every Victorian the best learning and development experience, making our state a smarter, fairer, more prosperous place. The Information Management and Technology Division guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students. IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration. About the Role A fantastic ongoing opportunity is available for a Platform Architect (ServiceNow) to contribute to the overall success of the Digital Design & Innovation branch by: * Defining and maintaining the overall Platform Architecture (ServiceNow) - including core capabilities, data models, solution patterns and standards, and security controls/treatments. * Governing and overseeing the architecture and design for all solutions on ServiceNow, and ensures that all ServiceNow solutions are architected to align with business needs and agreed architecture standards/patterns and best practices. * Provides technical leadership and advice to program architects, solution architects, technical architects to ensure that solutions are scalable, consistent, extensible, operationally sustainable, and built with reusability in mind. Attributes * Leads complex projects with a clear vision, motivating teams and anticipating challenges. * Aligns business needs with technical solutions, balancing short-term and long-term goals. * Simplifies complex concepts for diverse stakeholders and promotes cross-department collaboration. * Continuously innovates and adapts to changing challenges. * Expert in ServiceNow architecture, integration, and IT best practices. * Drives continuous improvement, ensuring high standards in design, performance, and reliability. * Builds trust through transparent communication and meeting stakeholder expectations. * Produces clear documentation and fosters a learning culture within the team. * Remains focused under pressure, ensuring successful project delivery. * Encourages teamwork and supports team members' growth and collaboration. Desirable Qualifications and Experience * Tertiary qualifications or accreditations in a related discipline would be advantageous. How to apply To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description. For more details regarding this position please see attached role statements. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Thien Nguyen, Manager – Enterprise Platforms via email on: Thien.Nguyen@education.vic.gov.au Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on 19 August 2025