Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programs including discounted gym memberships. Human Resources leads the implementation of the Group's People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support relevant stakeholders and reflect HSBC values, the function reviews the people implications of business plans while delivering policies, projects, processes and activities in support of business objectives. The key focus of the role of Senior HR Advisor is to support the change journey for people managers across a broad range of HR Processes in a fast paced environment. You will work closely with the Head of HR Advisory to support managers and employees with the complex interpretation of policy and procedures and provide guidance and coaching for complex events, also partnering with HR centres of excellence and specialist teams where required. You will be an experienced Senior HR Advisor/HR Business Partner or an HR Advisor looking to progress. You will also support and guide managers with managing complex employee relations cases and matters such as managing end to end investigations, supporting with business changes, policy updates and related queries. Key responsibilities Customers / Stakeholders Deliver outstanding customer service and sound advice to employee and managers at all levels and business areas including Senior Executives. Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement. Key stakeholders: Clients from within the business at all levels (People Managers and Employees). Specialist area teams and external service vendors as needed. Internal departments that connect to HR services as needed. HR Contact Centre teams as needed. Impact on the Business Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required. Provide advice and guidance through a range of channels, e.g. case management tools, through teams, balancing face to face contact as necessary. Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate. To deliver as appropriate focus groups training and briefings to the business in areas as required to continue to develop knowledge on policy and process.