Associate Data Analyst
SNSW Grade: 5/6 - base salary from $90,767 to $103,729 + super
Employment Type: Temp, Full-time until September 2027
Location: Parramatta / Haymarket. In office presence required as per DCS directive
About the team
The Digital Data & Analytics team empowers Service NSW Digital product teams with the insights they need to improve the services millions of residents rely on. We transform raw data into stories, trends and recommendations that guide smarter decisions and better customer outcomes.
Our team culture is collaborative, curious and mission‐driven. We work closely with product managers, designers and digital delivery teams, making this an ideal environment for someone who enjoys connecting with people, solving real‐world problems, and turning complex information into meaningful change.
Your day-to-day
As our Associate Data Analyst, you are the engine behind data‐driven decision making. Your work helps teams understand what's happening, why it matters, and where opportunities lie. You'll collaborate directly with digital product teams to unpack their questions, translate them into analytical tasks, and deliver insights they can act on immediately.
This role is perfect for someone early in their analytics career who is motivated, proactive, and eager to learn in a supportive environment.
What You'll Do
•Explore and analyse data using established quantitative techniques (e.g., summary statistics, bar/line plots, frequency tables).
•Build clear and compelling data visualisations and dashboards using tools like Power BI, Tableau or Looker.
•Deliver actionable insights that help product teams make decisions and improve service outcomes.
•Translate requests into meaningful analysis by understanding the real problem behind the question.
•Present findings in simple, visual and engaging ways.
•Collaborate closely with product managers, designers and project teams to identify opportunities and guide decision‐making.
What Makes This Role Unique
Unlike many analytics roles, this position is highly collaborative and customer‐focused. You'll speak regularly with stakeholders, understand their challenges, and co‐design solutions.
Rather than chasing the latest data science techniques, our focus is on usefulness, clarity and impact. You'll thrive here if you enjoy making insights meaningful, not just technically impressive.
About You
You're someone who:
•Can design and build clear, effective data visualisations.
•Has strong conceptual business understanding and cares about the "why," not just the "what."
•Learns quickly and shows persistence (tenacity!) in delivering something genuinely valuable.
•Is curious, proactive, team‐oriented and comfortable communicating with people.
•Doesn't need to know every tool now but can show the capacity to learn.
Technical foundations we look for (or the ability to learn):
-Microsoft Excel
-Basic SQL
-Basic Python or R (advantage, not essential)
-At least one data visualisation tool (Power BI, Tableau, Looker)
•Exposure to cloud data warehouses such as AWS Redshift, BigQuery or Databricks is beneficial but not required.
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
•Be NSW residents or willing to relocate .
•Hold appropriate working rights for the type of employment offered:
-Ongoing (permanent) roles require Australian citizenship or permanent residency .
-Temporary roles require valid work rights for the full duration of the role .
More information is available in the PSC Essential Requirements Factsheet..
Why Join Us?
•Work that has real impact for people across NSW
•A supportive team invested in your development
•Hybrid, flexible working with no after‐hours expectations
•Opportunities to develop strong technical, analytical and stakeholder‐engagement skills
•A unique chance to grow your career in a purpose‐driven digital organisation
Ready to Make a Difference?
If this sounds like you, we'd love to hear from you.
Please submit your resume and cover letter as a single document, outlining your skills, experience, and what excites you about the role.
Our recruitment process
Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.
This will include;
1.Behavioral Interview with panel
2.Completion of a work task / assessment
3.Psychometric assessment
4.Reference checks
Salary Grade 5/6, with the base salary for this role starting at $90767 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 8 April 2026 @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process