Imagine yourself in a role where you can make a meaningful impact in the lives of pets and their owners. As a Practice Manager, you will be at the forefront of delivering exceptional service and care.
We are seeking an experienced professional to oversee all operational, personnel, and business aspects of our clinic. Your key responsibilities will include:
* Coordinating business operations, people management, and services
* Leading employee management tasks such as recruitment, workforce planning, and performance management
* Enhancing customer experience and client loyalty through marketing and complaint resolution
* Managing financial performance, stock control, procurement, accounts, budgets, and P&L
* Ensuring compliance with health and safety standards, maintaining facilities, assets, and presentation standards
To succeed in this role, you will need:
* Minimum 2 years in practice leadership or head nurse role in veterinary or related field
* Cert IV qualification as a veterinary nurse or equivalent
* Committed to service excellence and clinical care
* Experience with practice management systems and digital tools
* Strong problem-solving, decision-making, and organizational skills
* Understanding of employment obligations and workplace health and safety regulations
* A warm, supportive, and caring approach to team and clients
We offer a range of benefits to support your career growth and well-being:
* Competitive hourly rate and benefits package
* Supportive and collaborative team environment
* Access to training centres, online courses, and dedicated practice manager programs
* Opportunities for career growth and development
* Flexible working hours to suit your lifestyle
* Staff discounts, including health and wellbeing benefits
* Paid parental leave and return-to-work bonus