We are seeking a dedicated individual to fill the role of Technical Support Specialist Level 1.
As a key member of our team, this professional will be responsible for identifying and resolving complex technical issues while providing exceptional customer service.
Key Responsibilities:
* Investigate customer complaints and collaborate with internal stakeholders to ensure timely resolution.
* Provide customers with regular updates on outstanding queries in a proactive manner.
* Respond to all customer requests in a timely and efficient manner, consistently improving customer experience.
* Utilize various devices to replicate customer environments and troubleshoot issues further.
Required Skills and Qualifications:
* Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
* Strong understanding of computer networking principles, including Firewalls, Network Protocols, and Subnetting.
* Previous knowledge of Windows operating systems, SQL, and Virtual servers.
* Experience with mobile computing platforms, including Android, iOS, and Blackberry.
* Excellent problem-solving abilities, strong team player skills, and self-motivation.
* Ability to prioritize and organize workload, meeting service standards and objectives.
Benefits:
* Opportunity to work with cutting-edge technology
* Chance to develop skills and expertise in technical support
* Collaborative and dynamic work environment
Others:
Knowledge of Japanese language is highly desirable.