Job Overview
We are seeking a skilled Collections Specialist to assist customers with payment issues and negotiate sustainable payment arrangements that genuinely help them recover financially.
Main Responsibilities:
* Provide exceptional support to customers through inbound and outbound calls, emails, and other communication channels.
* Negotiate and implement customized payment plans and hardship solutions that cater to individual customer needs.
* Maintain accurate account records, process adjustments, and reconcile balances to ensure financial integrity.
* Achieve performance targets while delivering outstanding customer experiences that foster loyalty and trust.
* Analyze trends and opportunities, preparing insightful reports to inform business decisions.
* Promote expertise in collections and collaborate closely with senior management and sales teams to drive business growth.