Advanced Lock & Key is a customer-focused, family-owned locksmith business located in Wangara with over 25 years of experience assisting our WA community. We have an opportunity for a highly motivated and well-organised full-time Office Admin/Job Scheduler to join our busy team.
The position will include booking jobs, coordinating tradesmen, and various administration duties. The successful applicant will need to have 1-2 years of experience in a similar role. Experience with job scheduling software and MS Office suite will be an advantage. We are looking for a friendly person who works well in a team, has a strong customer service focus, and takes pride in producing a high standard of work.
The key responsibilities of this role include:
* Being the first point of contact for customers for inquiries and job bookings
* Managing the primary email and distributing emails for action
* Job entry, scheduling, and management of daily job runs for mobile locksmiths
* Liaising with customers regarding job requirements and progress
* Ensuring jobs are completed to meet required KPI targets
The successful applicant will have:
* 1-2 years of experience in a similar role (locksmith industry an advantage)
* Excellent communication and customer service skills
* Strong computing experience with Outlook, Word, and Excel
* Proficient data entry skills with good attention to detail
* Able to problem-solve and prioritize duties when under pressure
* A sound knowledge of the Perth metro area
* Must be able to work in a team
* Must be honest and reliable
* Must have full Australian work rights
We offer:
* Full-time position - Monday to Friday, hours to be discussed at interview
* Uniform
* Hourly rate to be discussed at interview
* Start date to be agreed for the successful applicant, available for immediate start
Please note that the successful applicant will be required to undergo a police clearance.
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