Overview
Susquehanna is looking for a receptionist to join our Employee Services & Experience team in Sydney. In this role, you will have innumerable opportunities to interact with employees throughout the firm. Your role is truly that of an ambassador, as you are the initial point of contact in answering phone calls and greeting staff, visitors and vendors entering the office.
In addition to this, your responsibilities will include managing a variety of employee services and benefits, which contribute to creating a positive workplace culture and seamless employee experience. We are seeking someone with a customer service focus, strong organisational skills and able to think critically in a fast-paced dynamic environment. We are unable to consider visa sponsorship for this role so you will need to have full working rights in Australia.
What you'll do
* Manage front desk duties including answering phone calls, taking messages, greeting visitors & contractors, booking couriers and sorting mail.
* Be the first point of contact for employee onsite services and any additional questions employees and visitors may have at the front desk.
* Support the administrative set up of new hires, including arranging building access, taking new hire photos, and preparing new hire desks with stationary.
* Coordinate equipment and building maintenance. This includes raising tenant service requests when repairs are required or arranging servicing to equipment such as coffee machines and water filter systems.
* Maintain relationship with cleaners including managing escalations when required.
* Maintain cleanliness, set-up and stock inventory for the kitchens, cupboards and meeting rooms.
* Coordinate team-based events with business stakeholders (e.g., booking team dinners or activities) and support the delivery of company-wide events, including the Annual Poker Tournament, Family Day and ongoing social series.
* Perform other administration duties as required such as ad hoc requests or short-term projects.
What we're looking for
* Minimum two (2) years of experience in an administrative or customer-oriented environment required.
* Warm, welcoming personality and professional communication skills necessary.
* Ability to prioritise and handle multiple tasks while maintaining composure required.
* Team player mentality with a willingness to assist in ad hoc tasks and projects as needed.
* Knowledge of Microsoft Office Suite, including Word and Excel.
* Track record of taking initiative and spotting opportunities to improve tasks or processes.
* Fantastic written and verbal communication skills.
What's in it for you
* Our flat hierarchy enables you to drive meaningful impact, by leveraging your expertise and taking ownership.
* Private healthcare and gym allowances, plus wellness initiatives.
* Additional leave entitlements including marriage leave and 2 bonus days annually.
* Fully stocked kitchen, with daily breakfast and lunch.
* Regular social, sporting and community events including annual poker tournament.
Equal Opportunity Statement
We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.
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