Company Description
Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. We are reimagining insurance and provide diverse roles, global connections, and exclusive learning opportunities.
Job Description
At TAL, we're here for Australians when life takes an unexpected turn. This role plays a critical part in ensuring our claims decisions are fair, consistent, and grounded in strong risk‐management, helping build trust at every moment that matters. A key focus of this role is to promote a culture of risk‐management and continuous improvement by providing risk‐based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well‐defined tasks on major projects to enable QA remediation or continuous improvement initiatives.
In This Role You Will
* Lead QA reviews and thematic deep dives to identify any issues impacting claims quality and customer outcomes.
* Translate data, file reviews, and stakeholder insight into clear root‐cause analysis, not just surface‐level findings.
* Deliver sharp, evidence‐based insights that inform decision making at Head of and GM level.
* Identify where controls are ineffective or not fit for purpose and articulate what needs to change and why.
* Partner with Claims, Risk and Governance to shape practical, sustainable improvements, not just recommendations.
* Contribute to prioritisation of QA activity, focusing effort where risk and impact are highest.
Qualifications
* Experience in claims quality assurance or similar environment, with exposure to complex claims processes and decision making.
* Strong analytical and critical thinking capability, able to move beyond 'what happened' to 'why it happened'.
* Ability to work with imperfect data and ambiguity to form clear, evidence‐based views.
* Confident communicator who can challenge constructively and influence stakeholders at multiple levels.
* Demonstrated ability to translate insights into practical actions that improve outcomes.
* Understanding of risk, governance and regulatory expectations and ability to apply these pragmatically, not mechanically.
* Comfortable working across data, systems and qualitative inputs to form a holistic view of performance.
Additional Information
TAL is one of Australia's leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. We are proud to be:
* An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index.
* Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change.
* Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
* Open to applicants from diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
* If you require adjustments during the recruitment process, please let our team know.
As part of the recruitment process, several checks may be conducted to demonstrate eligibility, including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
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