Administrative Assistant - Radiotherapy
The closing date is 03 December ****
To deliver and maintain a professional Reception and administration service to patients, visitors and colleagues.
Main duties of the job
Input information onto the Epic System
Input information onto Mosaiq
Effectively and professionally welcoming patients, visitors, relatives, colleagues and Trust Staff into the department in a friendly and courteous manner, presenting a good image of you through your attitude, behaviour and appearance.
Plan and organise a range of straightforward tasks, ensuring the provision of a professional Administration service.
Contribute to ensuring that the working environment is safe and of a professional appearance, reporting any problems, organising repairs/collection of waste as appropriate and maintain efficient and effective use of resources.
Greet visitors and respond to requests for basic information
Book patients in for treatment using the Mosaiq System
Receive and respond to telephone calls
Receive and respond to straightforward emails
Maintain stock levels
Cover other positions during absence
Complete administration tasks including scanning documents, photocopying
Deal with Transport patients and subsequent queries involving transport, liaising with the transport desk to ensure patients arrive or leave the department in a timely manner
Any other administrative duties as required
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge.
With over 13,000 staff and over **** beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners.
Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.
CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves.
We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
We want to ensure our people are truly representative of all the communities that we serve.
We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa.
Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 3rd December ****
Interviews are due to be held on 11th December ****
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days.
We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
Recently we launched the first of our staff pod break spaces.
Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.
Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given.
In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Numerate and literate
Educated to GCSE level or equivalent
Educated to GCSE level A-C or equivalent
Experience
Planning and organising straightforward tasks
Customer Service/ Business Admin /ITQ or equivalent professional experience
Experience of using IT packages
Experience of working in an office environment or reception
Experience of customer service or dealing with the public
Previous experience of working in the NHS
Previous experience of working with medical records
Experience of call handling
Knowledge
Understanding of confidentiality
Understanding of customer service
Ability to follow procedures and protocols
Basic knowledge of the Trust
Skills
Ability to work as part of a team
Good communication skills including telephone, email, face to face
Ability to follow processes and proceduresAbility to manage time working to schedule and timescales
Basic IT skills - ability to use Microsoft Office Outlook
Good organisational skills
Willing to take on/learn new skills
Ability to show attention to detail
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents
Ability to act on own initiative
Ability to touch type
Additional Requirements
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
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