Senior System Engineer Role Overview
This role entails working as a senior technical consultant to provide advanced support, enhance client infrastructure, and contribute to project delivery.
Key Responsibilities:
* Managing and supporting multiple client environments across servers, networking, and cloud infrastructure
* Configuring, maintaining, and troubleshooting firewalls (FortiGate), VPNs, and security appliances
* Supporting cybersecurity initiatives including compliance with Essential Eight best practices (patching, whitelisting, access restrictions)
* Strengthening Microsoft 365 environments (multi-factor authentication, conditional access, defender, intune)
* Assisting with vulnerability remediation following penetration tests or security scans
* Mentoring junior engineers and contributing to process improvements and documentation
* Engaging directly with clients to deliver technical solutions and IT input
The ideal candidate will possess proven experience in a senior technical support or consulting role within an MSP and have a solid understanding of cloud computing and network architecture. Additionally, they should have hands-on experience with firewalls and proficiency with Microsoft 365 security features.