Job Title: Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. As an ICT Support Officer, you will play a vital role in ensuring the smooth operation of our technology infrastructure.
About the Role
This is an exciting opportunity for someone who enjoys problem-solving and working with technology. As a Technical Support Specialist, you will be responsible for providing on-the-ground tech support for our HQ team and corporate functions.
* Provide technical assistance to employees via phone, email, or in-person
* Troubleshoot IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers
* Support SaaS applications used across the business and liaise with third-party vendors to resolve system issues
* Monitor cybersecurity risks and take proactive action to mitigate them
* Manage the office network environment – routers, switches, Wi-Fi, and VPN
* Ensure SOX-compliant user access provisioning and reporting
Requirements
To be successful in this role, you will need:
* Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment
* Confident troubleshooting both Windows and macOS systems
* Experience supporting mobile devices (Android and iOS)
* Solid knowledge of Microsoft 365 and Google Workspace
* Understanding of cybersecurity best practices
* Strong communication skills, able to explain technical concepts clearly and confidently
* A self-starter who works autonomously and follows through with proactive problem-solving and escalation
* A team player who thrives in a collaborative, high-energy office environment
Benefits
As a member of our team, you can expect:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* The chance to work with a talented and dedicated team
* A dynamic and supportive work environment