Job Role Overview
We are seeking a Customer Support Coordinator to join our team at Mordialloc Grove Care Community.
* Act as the first point of contact for new customer enquiries.
* Conduct tours of our Care Community, providing a warm and informative experience for prospective residents and families.
* Manage the sales pipeline and customer journey to maximise occupancy and service uptake.
* Implement sales initiatives that enhance conversion and promote additional service offerings.
* Support service excellence by monitoring feedback and maintaining high customer standards.
* Reception and administration tasks to ensure smooth day-to-day operations.
* Effectively manage the roster to ensure adequate care for our residents.
About This Opportunity
* Previous experience in Sales and/or Administration roles is preferred.
* A background in Hotel, Duty or Property Management is highly regarded.
* A friendly, professional communication style with strong customer service skills is required.
* Organised, proactive and able to manage multiple priorities with ease.
* Passionate about delivering exceptional experiences and supporting older Australians.
What We Offer
* Work/life balance – Full-time hours (Mon–Fri, 9am–5pm), no weekend work.
* Professional development opportunities – Access to industry-leading training, leadership programs, and our dedicated academy.
* Paid parental leave – 5 weeks for primary carers, 4 weeks for non-primary, plus an additional 5 weeks on return to work.
* Referral bonuses – Earn up to $5,000 for recommending friends to join.
* Secondment opportunities – Grow your career through placements across our national network.
* A supportive team culture where your contribution is valued.
Benefits Summary
Enjoy a range of benefits including a competitive salary, flexible working hours, and opportunities for professional growth and development.