Service Leadership Opportunity
The role of Head of Services is pivotal in ensuring seamless delivery of services related to cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA) contracts with customers.
This position requires a leader who can drive service business performance, develop budgets, and represent the team within senior leadership forums. The individual will be responsible for preventive and reactive maintenance execution for Fluence-built assets and third-party assets, while also ensuring compliance with LTSA contract terms and fostering long-term customer satisfaction.
Key Responsibilities:
* Lead Australia Services income state performance, including budget development and representation within the APAC Region Senior Leader Team.
* Drive and own Service Business performance KPI's.
* Manage LTSA contracts to ensure compliance and foster long-term customer satisfaction.