Pinnacle Travel Group (PTG) is seeking the services of a full time suitably skilled Desktop Support Officer (Level 2) to join our team in Malaga.
About the Company/s:
A fully integrated Western Australian family-owned company, PINNACLE TRAVEL GROUP (PTG) focuses on providing excellence in transportation and tourism services across land and sea. We believe in safely and timely transport aiming to provide the best possible passenger experience. PTG includes a portfolio of unrivalled premium tourism brands: Rottnest Fast Ferries, Pinnacles Coachlines, Australian Pinnacle Tours, Kimberley Quest, The Great Escape Charter Company, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines and Lancelin 4x4 Adventures.
The Role:
Predominantly based in our office in Malaga, the successful applicant will join our creative and supportive IT team to provide desktop support to All Staff, Company Directors and Managers in the organisation, Reporting to the Director of ICT & Marketing. Occasional travel to other sites within the organisation may be required, including Barrack Street Jetty, Lancelin, Hillarys Harbour, Broome, & Rottnest Island.
Responsibility 1: Desktop Support
* Respond to help desk requests.
* Troubleshooting and assessing software, hardware and networking issues
* Answering and prioritising incoming phone, email and face to face requests
* Deployment of software/hardware including configuration
* General network, hardware maintenance and upgrades
* Lead users through diagnostic procedures as well as educate and instruct end users on various application and hardware issues
* Escalating requests where necessary and recording outcomes
* Assist in maintenance of software and hardware including network devices across the entire business
* Install and configure hardware and software
* Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
* Respond in timely manner to requests and issues
* Repair and replace equipment as needed
* Provide onsite and remote support to end users
* Assist in AV setups as needed for meetings
* Assist new hire training for basic IT needs.
* Set up new workstations for users (deploying equipment, checking over account setups).
* Heavy use of Windows and Mac OS devices
* Ability to work in Active Directory
* Understanding of basic network configuration including WIFI
* Test new technology
* Create documentation for staff for training purposes
Responsibility 2: Reporting
* Regular Updates and Meetings with the Director of ICT and Marketing
* Maintain ICT related knowledgebase and documentations.
Academic & trades qualifications, experience & skills
* Cert IV in Information Technology essential
* Bachelor Degree IT / Computer Science desirable
* At least 1-2 years recent industry experience in systems integration or in similar role
* Experience in CISCO Switches, Routers, ADSL, WatchGuard and VoIP skills highly desirable
* Experience with Windows Operating Systems
* Active Directory and Exchange system administration essential
* Ability to work unassisted with minimal additional training
* Strong communication and interpersonal skills
* Strong trouble shooting and communication skills (able to talk in no-technical terms
Benefits on Offer:
As a valued employee of the company, we will provide you with:
* A friendly, welcoming and supportive environment
* Flexible working arrangements
* Competitive hourly pay rates
* Options for both Casual or Full time work
* Ongoing training and support
* Work across a wide range of exciting projects.
* Encouraged to develop your career as the business continues to grow and innovate.
* Employee Assistance Program for you and your family
* Staff travel fringe benefits including free travel to Rottnest Island for you and your family.
Applications close on 12th January 2026;however, we may close sooner if we find the right candidate.
Your application:
Please include examples of your portfolio work with your application.
We encourage all candidates to learn more about the PTG group of companies at our website;