Overview
Perth Radiological Clinic – Osborne Park WA
No sales, no targets, pure patient service
$32-33 per hour
Established in 1948, we are Perth's longest-standing private radiology and medical imaging practice. We operate over 20 clinics across Perth with more than 130 doctors and 1,250 healthcare professionals and support staff.
We pride ourselves on our innovative imaging approach and our reputation as a national diagnostic imaging leader.
About the role
You will work as part of our Patient Support Team in our custom-built inbound contact centre in Osborne Park. As one of 80+ team members, you'll be the first point of contact for our patients and their medical teams. This is a permanent, full-time role with shifts between 8:00am and 5:30pm, Monday – Friday (with occasional Saturday mornings).
Reporting to your Team Leader, you will:
* Provide patient-centric customer service with a focus on quality, efficiency, empathy and consistency
* Interact with confidential and private medical information
* Take a high volume of calls from patients, their medical teams, other medical professionals, insurers, lawyers and other 3rd parties, and our contract holders
* Facilitate bookings and confirmations for a range of medical imaging appointments
* Work with the patient to understand their needs and coordinate their appointment(s) to ensure they are booked at the earliest moment at the most convenient time and location for them
* Receive and cross-check referrals
* Provide information to ensure patients are appropriately prepared for their specific appointment(s)
* Manage requests for results
Who we're looking for
* Strong customer service background (call centre, hospitality, retail, reception, sales etc.)
* Success working in a fast-paced environment, demonstrating patience, resilience and empathy when interacting with customers
* Desire to work in a role which demands excellence in patient / customer care and the delivery of positive patient / customer outcomes
* Strong track record of reliability in work attendance, diligence in delivering work outcomes and high trust built with peers and managers
* An ability to communicate with and effectively assist people from diverse cultural and social backgrounds
* Full Australian working rights
What we offer
* Competitive, benchmarked remuneration with regular salary reviews
* Discounted PRC services for team members and family
* Comprehensive retail, lifestyle and gym benefits
* Novated leasing options
* Leave & flexibility
* 15 weeks paid parental leave
* Flexible working arrangements, where applicable
* Option to purchase additional leave
* Long service leave after 7 years
* Uniforms provided
* Confidential Employee Assistance Program for you and your family
* Recognition & culture
* Annual Excellence Awards
* Peer recognition through "Thank a Legend" program
* Weekly CEO newsletter and transparent internal comms
* Annual all-staff Christmas party
* Regular morning teas and team-building events
We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and people from diverse cultural and social backgrounds. We are committed to fostering a diverse and inclusive workplace.
To register your interest, please apply now!
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