Job Summary:
This role is responsible for supporting front-line teams and participants by playing a central part in the employee lifecycle, strengthening processes, and ensuring staff have a positive experience from recruitment through to offboarding.
Key Responsibilities:
* Coordinate end-to-end recruitment for support workers and other roles.
* Prepare and send contracts and handbooks using Adobe tools.
* Schedule and deliver group induction sessions using PowerPoint presentations and checklists.
* Set up and update staff training profiles and track completion status.
* Assist with participant house setup from a staffing and paperwork perspective.
Process Management and Employee Lifecycle:
* Maintain accurate and up-to-date staff files and HR records.
* Support employee performance processes – verbal feedback, email follow-up, documentation, and termination procedures.
* Draft and send HR-related emails, memos, and process updates on behalf of management.
* Support offboarding processes and ensure documentation and systems are finalized.
Compliance, Reporting, and Systems Administration:
* Enter and update tasks for participants and staff in ShiftCare software.
* Run weekly shift note compliance reports, follow up with staff, and analyze results.
* Assist with weekly behavior reporting and documentation.
* Complete monthly PRODA reports.
* Manage incident report processes in ShiftCare – follow up with staff, investigate, and escalate as required.
* Create new forms and assist with updating existing templates.
* Stay updated with HR webinars and Fair Work changes and flag relevant information with the leadership team.
General Administrative Support:
* Answer phones and provide professional front-of-house support.
* Attend stakeholder meetings when required and take notes or action items.
* Assist payroll by tracking missing receipts and following up on incorrect mileage entries.
* Contribute to the monthly staff newsletter.
* Assist with scheduling and general administrative tasks as needed.