Job Title: Customer Service Officer
About the Role
This is an excellent opportunity to kick-start your career in a dynamic and customer-centric environment. As a Customer Service Officer, you will be the first point of contact for various enquiries, offering guidance and solutions to members of the community and customers.
Key Responsibilities
* Provide exceptional service to clients via phone, email, or other communication channels.
* Record customer information on internal systems.
* Effectively handle customer enquiries and respond to their needs in a timely and professional manner.
* Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
To be successful in this role, you will need:
* Prior experience in a customer-facing role, preferably in a call centre environment.
* Excellent communication and interpersonal skills.
* A high level of computer literacy and ability to navigate IT systems.
* The capacity to work independently and as part of a team.
Benefits
This role offers a range of benefits, including:
* A competitive hourly rate.
* The opportunity to work in a dynamic and supportive team environment.
* Structured training and development programs to enhance your skills and knowledge.