Join to apply for the Change and Communications Specialist role at Fuse Recruitment2 days ago Be among the first 25 applicantsJoin to apply for the Change and Communications Specialist role at Fuse RecruitmentChange & Communications SpecialistLocation: North Lakes, Brisbane | Full TimeSalary: $90,000 – $100,000 package (inclusive of super)Make a genuine impact by leading people-focused change in a values-driven, high-performance environment.An exciting opportunity exists for an experienced Change & Communications Specialist to join a leading organisation undergoing large-scale transformation across its Claims operations. Based at North Lakes, this permanent role sits within the Claims Digitisation program, delivering long-term change initiatives to support innovation, efficiency, and an improved customer and employee experience.This is a rare chance to contribute to a major transformation agenda and help shape how people across the organisation engage with and adopt new systems, workflows, and ways of working.About the roleWorking as part of a dedicated Change and Communications team, this role is responsible for planning and delivering people-focused change activities for both large-scale programs and smaller initiatives across the Claims and Assessing function.You'll work closely with project managers, developers, analysts, SMEs, and senior leaders to ensure change is understood, embedded, and sustained—particularly across frontline teams. This includes initiatives such as the roll-out of a new workflow system, digitisation of motor claims, and future expansion into home claims.You will be part of a collaborative team helping to build a more structured, consistent, and practical approach to change—supporting leaders and teams every step of the way.Key responsibilitiesDesign and implement change delivery plans for strategic initiatives, with a strong focus on people impact and adoptionDeliver practical change activities using a newly introduced change management framework and toolkit (communications plans, impact assessments, training coordination, lessons learned)Track and measure business readiness, change adoption, and process adherence to ensure outcomes are realisedSupport leaders to build their change capability and manage through disruptionEnsure smaller initiatives are aligned with overall change methodology and frameworksProactively identify change risks, resistance, and barriers—and develop mitigation strategiesPartner with other business units such as Learning & Development and Operational Communications to coordinate support activitiesAbout youYou are an experienced change professional who thrives in fast-paced environments. You are comfortable working with ambiguity and take a practical, hands-on approach to guiding people through change.You can work across the detail and the big picture, building strong relationships with stakeholders at all levels and ensuring that change is not just delivered—but adopted and sustained.You will bring:Strong experience in organisational or people change, preferably within project or transformation environmentsExcellent communication and stakeholder engagement skills, both written and verbalConfidence in your decision-making ability and ability to influenceStrong analytical and problem-solving skillsA collaborative, professional, and outcomes-focused approachAn understanding of claims operations or process-driven environments is desirable, though not essentialTertiary qualifications in Change Management, Communications, HR or a related discipline are beneficialWhat’s on offerPermanent, full-time role in a future-focused organisationWork on long-term, strategic initiatives with real business impactOpportunity to help embed a new change framework and shape change cultureSupportive, down-to-earth team environmentOccasional travel may be requiredCompetitive salary package: $90–100k incl. superApply now to be part of a high-performing team making change stick in a meaningful, people-first way.Or reach out to Caitlin at Fuse Recruitment on 0412 939 951 / cholder@fuserecritment.com for a confidential chat.At Fuse Recruitment, we specialise in placing top talent within the insurance and superannuation sectors. If you’re looking for your next career move, we’d love to hear from you!Know someone who’d be perfect for this role? Refer them to us and receive a $500 referral bonus if we place them in a new position!#ChooseFuse#ChangeJobs#SCR-caitlin-holderSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Human Resources, and Strategy/PlanningIndustriesInsuranceReferrals increase your chances of interviewing at Fuse Recruitment by 2xGet notified about new Communications Specialist jobs in North Lakes, Queensland, Australia.Brisbane, Queensland, Australia 2 days agoInternal Communications Specialist - Digital WorkplaceBrisbane, Queensland, Australia 1 week agoSenior Communications Specialist Brisbane, QLDBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoManager - Stakeholder & Community RelationsBrisbane City, Queensland, Australia A$180,000.00-A$230,000.00 3 weeks agoBrisbane, Queensland, Australia 6 days agoMoreton Bay, Queensland, Australia 7 months agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 2 days agoSouth Brisbane, Queensland, Australia 7 months agoEast Brisbane, Queensland, Australia 7 months agoBrisbane, Queensland, Australia 7 months agoMarketing and Communications CoordinatorBrisbane, Queensland, Australia 6 days agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 7 months agoBrisbane, Queensland, Australia A$94,563.00-A$105,910.00 1 week agoExternal Communications Office CoordinatorBrisbane, Queensland, Australia 1 week agoGeneral Manager Brand, Communications and External RelationsExternal Communications Office CoordinatorSpring Hill, Queensland, Australia 1 month agoSessional Academics- School of CommunicationBrisbane, Queensland, Australia 1 week agoNorman Park, Queensland, Australia 1 day agoContent & Community Coordinator (M/W) Club Med ResortBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 week agoTourism and Visitor Experience CoordinatorBrisbane, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoQMusic Senior Manager of Marketing and CommunicationsBrisbane, Queensland, Australia 3 hours agoBrisbane, Queensland, Australia 3 days agoDeputy Communication and Interior Design Manager - QLD MarketBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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