Guest Services Agent – Adina Hotel Southbank
Location: 99 City Road, Southbank, Victoria, Australia
Posted: 26 October 2025
About the Role
We're looking for a Guest Services Agent with a people‑first mindset, a genuine smile, and the energy to make every guest feel at home.
Responsibilities
* Act as the primary point of contact for guests, ensuring a warm, welcoming experience.
* Manage front‑desk administrative tasks, including check‑in/check‑out, reservation updates, and documentation.
* Provide authentic local recommendations and insider tips to unlock unrivalled staycations.
* Demonstrate passion, drive, organization, and flexibility in all responsibilities.
* Go the extra mile to create memorable stays that encourage repeat bookings.
Expectations & Qualities
* Authentic charisma and a positive, solution‑oriented mindset.
* Exceptional people skills and a genuine smile.
* Team‑player attitude, willing to roll up sleeves and embrace daily challenges.
Why Join Us
We value creativity, reward performance, and offer opportunities for growth within a supportive team.
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