Job Opportunity
We are seeking professional, self-motivated individuals to join our luxury hostel's team at a Boutique Capsule Hotel.
Our accommodation features high-quality pods with communal kitchen and social areas, designed to the highest standards within a historic building.
Key Responsibilities:
* Welcoming and caring for guests
* Checking guests in and out
* Upselling food & beverages, including making coffees
* Bar work, including beer, whisky, and gin sales
* Kitchen assistance and food running
* Hosting events for guests
* Resolving guest comments fully
* Processing card payments
* Selling tours and products
* Responding to requests, calls, and reviews
Housekeeping:
* Maintaining high cleanliness standards each shift
* Handling linen deliveries, making beds, and cleaning rooms and bathrooms
* Cleaning common areas and kitchens
* Preparing guest departure rooms for new arrivals
Building Maintenance:
* Following health and safety policies
* Ensuring doors are locked
* Reporting maintenance issues and lost & found items
* Keeping common areas clean and tidy
* Providing feedback on guest comments
Rewards:
* Opportunity to be part of an innovative, growing brand
* Free stays: Up to 5 complimentary overnight stays annually
* Family & Friends Discount: Up to 30% discount on accommodations
* Birthday Vouchers: Celebrating your special day with a voucher
* Employee Recognition: Regular acknowledgment of achievements
* Tour Partnership Program: Discounts on city tours
* Staff Food & Beverage Discounts: 20% discount on all food and drinks
* Team Events: Regular gatherings and team-building activities
* Volunteering Days: Up to one paid day annually for external volunteering