About This Role
Utilise your expertise to deliver real technical solutions supporting complex program operations. Fixed term opportunity to work with a high‐performing and passionate team in the Victorian Public Service. VPS Grade 6: $138,631 - $185,518 plus superannuation.
About The Business Unit
Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.
About The Role
The Senior Salesforce Developer is a member of the Recovery Programs Coordination & Delivery Branch within EMV, leading the design and development of the Salesforce instance. Reporting directly to the Deputy Director, Recovery Program Coordination & Delivery, you will lead the technical delivery of EMV's Salesforce Customer Relationship Management (CRM) solution, designing, building and maintaining a scalable, high‐quality platform that supports service delivery and case management outcomes.
Responsibilities
1. Design, build and maintain technical documentation, administer Salesforce components, and configure objects and code to deliver robust, scalable solutions using best‐practice techniques appropriate to a service delivery and case management environment.
2. Operate as an embedded senior technical expert within the business unit delivery team, working closely alongside the Salesforce Product Manager and Business Analyst to design and deliver end‐to‐end solutions that directly support business outcomes.
3. Lead the design and implementation of Salesforce solutions across the full development spectrum, from configuration—including flows, assignment rules, fields, page layouts, record types, custom settings, dashboards and reports—to custom development—including Apex classes and triggers and Lightning Web Components—with a strong focus on service delivery and case management use cases.
4. Document solutions to build and maintain a robust knowledge base.
5. Consult with the departmental Salesforce Centre of Excellence for specialist consultation where required, applying deep platform expertise and development best practice to continuously improve the CRM, ensuring it remains reliable, secure and fit for purpose as the organisation's needs evolve.
About You
6. Demonstrated experience within a large ICT environment leading software development practice, with a track record of successful ICT improvement or transformation that delivers realisable business value.
7. Demonstrated experience with Salesforce Service Cloud, with hands‐on experience in service delivery and case management implementations.
8. Experience with Lightning Web Components (LWC) and Lightning App Builder is essential.
9. Deep proficiency in flows, Apex, validation rules, system automation, sharing and security settings, permissions management, formula fields, with demonstrated judgement in selecting the appropriate tool (declarative vs programmatic) to meet business requirements while minimising technical debt.
Qualifications
10. Salesforce Administrator and Salesforce Platform Developer I are essential.
11. Salesforce Certified Platform App Builder and/or Salesforce Service Cloud Consultant are highly desirable.
12. Relevant tertiary or postgraduate qualifications in Software Engineering, Computer Science or Information Technology are highly regarded.
13. Appropriate vocational qualifications or certifications in Agile, Software Platforms, Cloud, Service Management or Change Management are highly desirable.
The Department of Justice and Community Safety is an equal opportunity employer and is committed to the safety and wellbeing of children and young people. We seek to prevent harm and have zero tolerance for racism, child abuse and inequality, fostering a culturally safe, child‐safe and child‐friendly environment.
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