About us
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
About the Role
Under the general direction of the Venue Manager, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision; lead seamless guest experience and provide support to colleagues within the department. Coordinate with all departments in the hotel.
Base rate $29.96 + penalties + loading
What we need from you
* Be a warm welcome that ensures a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
* Be a trusted contact for all guests, help them with anything from bill issues to local knowledge, and advise management when necessary
* Adhere to policies for guidelines on presentation, grooming and punctuality
* Develop and maintain cohesive working relationships within immediate team, and wider hotel team
* Willing and able to work a flexible roster
* Work with management in the preparation and management of the department budget and is aware of financial targets
What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.
How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the 'Apply Now' button.
We also invite you to learn more by following our social channels:
* Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
#J-18808-Ljbffr