About the Role
As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Melbourne Store and you may be required to work at other VIC stores within reasonable travel distance.
In this role you will:
* Ensure a positive customer experience by greeting and engaging customers
* Complete rental and return transactions efficiently and accurately
* Sell Hertz rental options to our valued customers
* Ensure overall customer satisfaction by resolving issues
* Be involved in reservations of rental vehicles and associated requirements
* Work as part of a high performing team
About You
To be successful in this position, you will have the following:
* Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
* Previous experience in customer service or sales; experience in rental industry preferred
* Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
* A full and current AU driver's licence with the ability to drive automatic vehicles
About the Offer
In return for your hard work and dedication, you will be rewarded with:
* A competitive hourly rate & incentives
* Opportunities for career growth and development
* Full training and a company uniform
* A supportive team environment
* Leave loading & shift penalties applied to base hourly rates
* Employee Benefits and a motivating company culture
Benefits and Perks
* Profit Sharing Program
* Generous discounts on our brands
* Employee Car Sales Program
* Car Leasing Program
* On-site Airport Parking
* Additional days leave per annum
* A focus on sustainability
* Targeted charity partnerships
* Key focus on wellbeing and safety
* WGEA Certified workplace
EEO Statement
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process.
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